Frequently Asked Questions
Everything you need to know about your hello82 experience.
When will my order ship?
Standard processing takes 3-5 business days. Pre-order items will ship according to the date specified on the product page, typically following the official release date.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Can I cancel or modify my order?
Orders can be cancelled within 24 hours of placement as long as they have not yet entered the fulfillment process. Once an order is processed, modifications or cancellations are no longer possible.
What is your return policy?
We accept returns for damaged or defective items within 7 days of delivery. Please note that unboxing videos are required as proof for all claims regarding missing or damaged contents.
How are shipping costs calculated?
Shipping rates are determined by the weight of your package and the destination address. We offer various carrier options so you can choose the speed and price that fits your needs.
Are all products official and authentic?
Absolutely. All merchandise and albums sold on hello82.shop are 100% official and sourced directly from authorized manufacturers and labels.