PLEASE TAKE AN UNBOXING VIDEO in case you need to report missing/damaged items.

*We will only process damage/refund inquiries that are sent to us within 7 days of your order delivery date.
*The unboxing video MUST be required to file a claim, and failure to include the unboxing video will automatically subject your claim to be rejected.

Generally, the shipping information is usually sent 10 days before the item's release date to the fulfillment center, this would be the deadline to request any account/order changes, 10 days before the release date.

ORDER INFO:

If you purchase an ‚Äòin-stock‚Äô item with pre-order items, your order will not be shipped out until we receive all items. If you would like to receive your ‚Äòin-stock‚Äô item(s) first, please purchase it in a separate order.

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If your items have different release dates, we usually wait until all the items in your order have arrived to our fulfillment center to ship them out together. (NOTE: Your items may be sent in separate packages if you ordered a large amount of items or if they are under different order numbers)

CLAIMS:

If there is something wrong with your order and you need further assistance, please ‚ÄúSubmit a Request‚Äù at help.hello82.com to get help from a representative.
You MUST submit your unboxing video within 7 days of your delivery date.
Claims submitted after the 7 days or without the the unboxing video, may be rejected.
To ‚ÄúSubmit a Request,‚Äù you must first sign up and make a hello82 Help Center account at help.hello82.com using your email from your hello82 account to view your order history and further assist you.
If you do NOT have a hello82 account, you may sign up using a unique email and password.

Instructions: help.hello82.com¬†> Sign In (top right) > Sign Up (bottom of the page) > Submit a Request

ANDROID MOBILE USERS: Click on the ‚ÄúAndroid Users‚Äù tab for sign up instructions on the help.hello82.com¬†homepage

INCLUSIONS:

PHOTOBOOK, SAME MEMBER AS COVER, 56p, 147 √ó 147mm
LOGO STICKER, 1 VERSION, 1ea, 100 √ó 33mm
SLIDE FILM, SAME MEMBER AS COVER, 1ea, 70 √ó 70mm
BOOKMARK, SAME MEMBER AS COVER, 1ea, 50 √ó 105mm
DISC, 1 VERSION, 1ea, 120 √ó 120mm
PHOTOCARD, SAME MEMBER AS COVER, RANDOM 1ea (1 out of 6), 55 √ó 85mm
U.S. EXCLUSIVE PHOTOCARD, 1 VERSION, RANDOM 1ea (1 out of 8), 55 √ó 85mm
hello82 DIGIPAK EXCLUSIVE PHOTOCARD, 1 VERSION, RANDOM 1ea (1 out of 8), 55 √ó 85mm

ATEEZ - GOLDEN HOUR : Part.2 - hello82 Exclusive (Digipak)

ATEEZ - GOLDEN HOUR : Part.2 - hello82 Exclusive (Digipak) (Random)